Important Information

A Patient & Family Information Guide

Important Information

The telephone number for St. Thomas Elgin General Hospital is 519-631-2030.

Items to Bring With You

  • Health Card
  • List of all medications (do not bring actual meds) Cellphone/tablet and charger
  • Comfort items (eyeglasses, hearing aid, comfortable clothing)
  • If coming for a planned inpatient stay, please check with your health care team to see if there are other items that you should bring with you.
*Please label all items. The hospital is not responsible for lost or stolen items.

Smoke-Free Facility

In compliance with the Smoke-Free Ontario Act, St. Thomas Elgin General Hospital is a smoke-free facility. This applies to all buildings, grounds, parking lots, and includes smoking in cars.

Discharge Planning and Transfer of Care

Discharge planning begins as soon as you enter the hospital. Your health care team will discuss discharge planning with you when you are admitted. During your hospital stay you may be moved to another hospital to continue your care. This may be because of the type of care that you need or because there are other sick patients who need to be admitted to hospital. A move always involves discussion with your doctor to make sure that it is appropriate.

Visiting Guidelines

We believe it's important for patients to experience the support of family and friends and to be treated as an individual with unique needs. We are also committed to ensuring a safe and healthy environment or everyone.
Family caregivers and visitors are expected to:

  • Protect patients and staff by adhering to infection control measures within the hospital.
  • Recognize the patient’s privacy. Staff can only provide information to designated caregivers.
  • Be respectful and courteous in all interactions.
  • Show consideration to our patients and not visit if they are feeling unwell.

Check our website before visiting. Visiting practices are subject to change.

Atrium Cafe

The Atrium Cafe is located on the Ground floor in the Atrium and offers a range of food choices: salads, soups, sandwiches, specials, desserts, coffee, cold beverages. The Atrium Cafe is open Monday to Friday from 7:30 a.m. to 4:00 p.m. The Atrium Cafe is closed on weekends and Statutory Holidays.


Patient and Visitor parking is available in the East Lot (P1), South Lot (P2), and Emergency Lot. Wheelchair accessible parking is available in all parking lots.

Parking Rates

Parking at STEGH is $6.25 flat rate per visit. Parking fees are payable at the exit gate when leaving the lot using ONLY a debit or credit card. (Those without a debit or credit card can pay with cash in the Business Office located inside the South entrance.) After hours or on weekends, you can pay using cash in the Emergency Department. Please put your car in park while paying at the gate.

Parking Passes

Parking passes are available for purchase from the Business Office during business hours (Ground floor, South Building), or from the Registration Desk in the Emergency Department at any time.

  • Weekly Parking Pass - $30.00 (unlimited use for 7 days)
  • Monthly Parking Pass - $60.00 (unlimited use for 31 days)
  • Prepaid Pass - $42 (limited for 10 uses only)

Parking revenue helps support patient services at the hospital.

Uninsured Services

Your Ontario Health Insurance does not cover the following items:

  • Ambulance services: In Ontario, patients are responsible for the cost of travelling by ambulance. This cost is set by the province. When a patient arrives at St. Thomas Elgin General Hospital by ambulance, we bill the patient for this service on behalf of the province. The fee for typical ambulance service is $240. However, the Ontario Health Insurance Plan (OHIP) covers most of this fee if travelling by ambulance was medically necessary. As a result, Ontario residents with a valid Ontario health card would pay only a portion of the total cost in the amount of $45 (called a “co-payment”).
  • Requested semi-private or private accommodation
  • Crutches, boots, cervical collars and other items
  • Cosmetic surgery
  • Circumcision
  • Delisted services (items the Government of Ontario has removed from the Schedule of Benefits and are not covered by OHIP)
  • Upon discharge, St. Thomas Elgin General Hospital can help arrange transportation home or to Long-Term Care; however, the cost of this transportation is the responsibility of the patient and/or family.

Contact Finance for a list of rates and information for non-Canadian residents.

Monday to Friday 8:30 a.m. – 4:00 p.m.
519-631-2030, ext. 2180 or


Payment Options

We accept Visa, MasterCard, American Express, Debit Cards, cheques and cash. Payment is due on discharge.
Click here to pay a bill online.