Patient & Family Advisory Program

Helping to improve unit-specific services

Patient & Family Advisory Program

What is a Patient and Family Advisor?

Patient and Family Advisors listen, engage and work directly with health care providers to improve unit specific services. They are encouraged to share their experiences in an effort to improve the delivery of services at STEGH.

What We Need

  • Participation where the patient's voice informs improvements
  • Short-term commitments to unit specific projects
  • Commitment varies based on the activities and the needs of the project

What You Will Do

  • Participate in improvement activities in person, by telephone, or email. Feedback from patients is used to "co-design" improvements
  • Provide respectful, insightful suggestions in a safe environment
  • Assist with the development of new practices that are patient and family focused
  • Maintain privacy and confidentiality of patient and organizationally sensitive information

Interested in becoming a Patient and Family Advisor?

Meet our Patient & Family Advisors

Floriana

Patient Experience Specialist, St. Thomas Elgin General Hospital Council Co-Chair

 

Karen, Council Co-Chair

After a rewarding career in healthcare over the past 45+ years, it is my honour to be a member of the Patient Experience Council at STEGH and be part of the journey of continuous quality improvement for patients, caregivers and staff.

Dan

By sharing my experiences over the past 25 years, I hope to help improve the experience of patients and contribute to better outcomes.

 

Henry

I am a former patient in the Integrated Stroke Unit where I received phenomenal care. Being a member of the Patient Experience Council is my small way of giving back.

Jackie

Having had hospital experience as a patient and a family caregiver, I contribute my experience and insight to assist with the continuous improvement of services.

 

Jennifer

As an equity champion, I look forward to contributing positively to the advancement of STEGH’s users and staff by sharing my professional and personal insights. I am privileged to be a member of the Patient Experience Council, where we can collaborate on and improve the service we provide to the community.

Kari

Born, raised and a lifelong resident of Elgin County, it matters deeply that I contribute to the ongoing betterment of my hometown hospital and the individual patient experience.

 

Michael

This is such a rewarding community opportunity that allows me to contribute towards the growing excellence of our hospital and its professional staff.

Remona

I look forward to making a positive difference at STEGH. I am an active and empathetic listener after years of customer service. I have a passion for collaboration and having been a caregiver in Outpatient Surgery, I'm eager to expand my knowledge and skills to find unique ways to provide exceptional patient care.

 

Janet

In 1969, I chose to train as an M.R.T. I graduated from STEGH’s Radiology Program in 1971 and remained here until 2002. In 1995, I was diagnosed with Retinitis Pigmentosis. The disease has gradually decreased my vision. It is my hope to be of help with STEGH’s Checkered Eye Project initiative to support patients on the blindness spectrum. I hope that my lived experience as a legally blind patient will be able to inform policies and programs at STEGH that are inclusive to all.

Nancy

 

Jenn

As a former patient with close family ties to the community served by STEGH, I view my role on this committee as a valuable opportunity to contribute meaningfully. My experiences and skills equip me to give back directly, fostering a deeper connection and commitment to the well-being of patients and their family members.

Floriana

Floriana
Patient Experience Specialist, St. Thomas Elgin General Hospital
Council Co-Chair

Karen, Council Co-Chair

Karen, Council Co-Chair
After a rewarding career in healthcare over the past 45+ years, it is my honour to be a member of the Patient Experience Council at STEGH and be part of the journey of continuous quality improvement for patients, caregivers and staff.

Dan

Dan
By sharing my experiences over the past 25 years, I hope to help improve the experience of patients and contribute to better outcomes.

Henry

Henry
I am a former patient in the Integrated Stroke Unit where I received phenomenal care. Being a member of the Patient Experience Council is my small way of giving back.

Jackie

Jackie
Having had hospital experience as a patient and a family caregiver, I contribute my experience and insight to assist with the continuous improvement of services.

Jennifer

Jennifer
As an equity champion, I look forward to contributing positively to the advancement of STEGH’s users and staff by sharing my professional and personal insights. I am privileged to be a member of the Patient Experience Council, where we can collaborate on and improve the service we provide to the community.

Kari

Kari
Born, raised and a lifelong resident of Elgin County, it matters deeply that I contribute to the ongoing betterment of my hometown hospital and the individual patient experience.

Michael

Michael
This is such a rewarding community opportunity that allows me to contribute towards the growing excellence of our hospital and its professional staff.

Remona

Remona
I look forward to making a positive difference at STEGH. I am an active and empathetic listener after years of customer service. I have a passion for collaboration and having been a caregiver in Outpatient Surgery, I'm eager to expand my knowledge and skills to find unique ways to provide exceptional patient care.

Janet

Janet
In 1969, I chose to train as an M.R.T. I graduated from STEGH’s Radiology Program in 1971 and remained here until 2002. In 1995, I was diagnosed with Retinitis Pigmentosis. The disease has gradually decreased my vision. It is my hope to be of help with STEGH’s Checkered Eye Project initiative to support patients on the blindness spectrum. I hope that my lived experience as a legally blind patient will be able to inform policies and programs at STEGH that are inclusive to all.

Nancy

Nancy

Jenn

Jenn
As a former patient with close family ties to the community served by STEGH, I view my role on this committee as a valuable opportunity to contribute meaningfully. My experiences and skills equip me to give back directly, fostering a deeper connection and commitment to the well-being of patients and their family members.