What does the Patient Experience Office do?

• Support you and your family to resolve concerns about care received at St. Thomas Elgin General Hospital
• Facilitate effective communication between you and your healthcare team
• Share your compliments and concerns with your healthcare team

When contacting us by email or letter, please include the following information:

• Your name and phone number.
• If you are not the patient, please add the patient’s name, date of birth or address, and your relationship to the patient (Please note: St. Thomas Elgin General Hospital must have consent of the patient (or their parent/guardian) before disclosing information to a third party. If the patient is not capable of providing consent, we will require consent from the patient’s Substitute Decision Maker and/or Power of Attorney.
• Details of your experience, including location (hospital, unit or clinic), persons involved, and date.
• Details of conversations you've had previously with your care team about your concern.
• Expected outcome - Would you like someone to follow-up with you? What questions would you like answered? What is your hope for resolution?

Patient Partner Program

We invite our patients, families and caregivers to apply to our Patient Partner Program. Through this program, we have a group of dedicated individuals who partner and work collaboratively with our physicians and staff to ensure the voice of the patient and/or caregiver is represented in our programs, services, and future planning. Your feedback helps enhance the patient experience!

Declaration of Patient and Family Values

Click here to view our Declaration of Patient and Family Values.