Visiting the ICU

Visiting the ICU

Welcome to the Intensive Care Unit

Please speak with your family member’s nurse or physician to discuss visiting. Visiting hours are 2:00 – 8:00 p.m.; however, hours may be extended for those who are critically ill or palliative. The nurse may also request family discretion to promote adequate rest for the patient.

Except in special circumstances, it is requested that no more than two persons visit at a time in order to promote a quiet environment that fosters recovery for all patients.

When you arrive

To protect the privacy and safety of our patients and visitors, we ask that visitors check with the unit clerk or nurse as you enter the unit.

When you visit, you will be instructed to sanitize your hands and put on any required personal protective equipment. If you are the patient’s Substitute Decision-Maker (SDM), the nurse will tell you about the patient’s condition and orient you to the patient care area and equipment. It can feel overwhelming and emotional the first few times you visit. We are here to help support you and your family.

Virtual Visits

If you or another family member is unable to visit, there are other ways to stay connected. We can help to set up a virtual visit, using a phone or tablet. You can also click here to send a greeting card to a patient. Cards are delivered daily, Monday to Friday.

Candle for compassion

You may notice a candle in the unit. If this candle is lit, one of our families is experiencing a difficult time. We ask that you try to speak softly and with respect. Thank you for your kindness and understanding.