Ambulances:

There is a charge whenever a patient is brought to the hospital in an ambulance. The charge is for the patient that is brought in by ambulance, regardless of who called for the ambulance.

If you have a valid health card, you will be charged $45. There are some exceptions, such as patients who are on Ontario Works, Home Care, ODSP or in a Long Term Care facility. All patients without a valid health card will be charged $240.

Non-Urgent Transportation:

Patients are responsible for paying transportation costs when discharged from the hospital.

There may also be times when patients require transportation to an outside appointment while in hospital. When the need for transportation is not related to the care being provided, patients are responsible for transportation to and from this appointment. For example, but not limited to, a scheduled outpatient appointment.

When it is time for you to leave the hospital, it is the responsibility of you and/or your family to make sure transportation arrangements have been made. If you've had general anesthesia or procedural sedation, you must have a family member or friend available to drive you home. A taxi is not an approved method of transportation following surgery. If you have questions, please speak with your care team.

Frequently asked transportation questions:

If I have a scheduled appointment not related to my hospital care, will I be able to go? What about transportation? You will need to talk to your care team to find out if you are well enough to go to your appointment. If you are well enough, you will need to make your own travel arrangements.

What if I have no money with me? Most providers will accept cash, credit card or debit. Please plan ahead by having a credit or debit card number available when you book the transportation.

If I am being transferred to another hospital, will I have to arrange and pay for my transportation? No. This transportation will be arranged by the hospital.

Can I use an ambulance to return home? No. Ambulances are used to respond to emergencies and to transfer people who are critically ill.