TV & Telephones

TV & Telephones


A television is located in each lounge on the units, please do not bring your own television. The TV rental program is operated by Hospitality Network.  A portion of all revenue generated is returned to St. Thomas-Elgin General Hospital with proceeds used to purchase medical equipment and supplies .

TV/Telephone Rental Program

To order a TV for a patient's room simply dial 3136 from the bedside phone. Patient family members or friends may also call the call centre at 1-866-223-3686 from any other phone during call center hours to activate services for loved ones or family members. Call Centre hours are listed below.

Telephones are available in most patient rooms. For the comfort of the other patients, incoming calls are discouraged between 11:00pm and 7:00am. A teletypewriter (TTY), a telecommunications device for the hearing impaired, and specialized telephones for the visually impaired are also available upon request.

How To Order Rental Service

Activation & Payment with VISA or MasterCard (From your patient room)

  • Have your Visa or MasterCard ready.
  • From the patient’s bedside telephone, dial 3136.
  • For assistance, dial ‘0’ for our call centre.  See call centre hours below.

Activation & Payment with VISA or MasterCard (From outside of the Hospital)

  • Have a Visa or MasterCard ready and know the patient’s room and bed number.
  • Call Hospitality Network at 1-866-223-3686 between 8:30 am to 10:00 pm Monday to Friday and 10:30 am to 8:00 pm on Saturdays and Sundays (excluding statutory holidays).

If you needto call back for any reason you will need to re-enter the first 4 and last 4 digits of your Visa or MasterCard.

Or visit and select St. Thomas Elgin under the Rental Tab.

For additional information, please tune the TV to channel 74.How To Order Rental Service


Rental Information

  • Premium TV Service:  $11.50 per day or $225.55 per month (plus applicable taxes)
  • Phone Service:  $4.20 per day of $81.00 per month (plus applicable taxes)

Disposable headphones are provided free of charge.

Continuing Care Centre Rates:

  • CCC Premium TV Service:  $54.83 per month (plus applicable taxes)
  • CCC Phone Service:  $31.65 per month (plus applicable taxes)

Disposable headphones are provided free of charge.