Promoting Patient Safety

At St. Thomas Elgin General Hospital, safety is a key strategic goal. Patient safety is an integral part of patient care and we want to ensure that you and your loved ones receive the highest quality of healthcare services in the safest manner possible. To that end, our staff is committed to follow the best practice guidelines and standards in the industry. This Hospital continuously strives to improve and evaluate the delivery of our services.

Some of the initiatives that STEGH has adopted include:

  • A Just Culture policy that promotes patient safety throughout the organization.
  • Weekly Patient Safety Leadership ‘Walkrounds’ to promote safety throughout the hospital.
  • Safety briefings to address any concerns in a timely fashion.


STEGH's commitment to disclosure and QCIPA

The Quality of Care Information Protection Act (QCIPA), initially introduced in 2004, was designed to advance quality of health care and patient safety by enabling confidential discussions during which information relating to errors, systemic problems, and opportunities for quality improvement in health care delivery could be shared within authorized facilities, such as public hospitals. Following a government-initiated review in 2014, 12 recommendations were made. In response, a number of legislative and regulatory amendments were put in place by government to support implementation of the QCIPA Review Committee recommendations.

Under the QCIPA, 2016, further clarity has been provided to support hospitals in meeting openness and transparency with patients and their families when a critical incident occurs. Specifically, under the Public Hospitals Act Regulation 965, hospitals are required to share the following information with affected patients and/or their families:

  • The facts of what occurred with respect to the critical incident;
  • The cause or cause(s) of the critical incident, if known;
  • The consequences for the patient of the critical incident;
  • The actions being taken and recommended actions to be taken to address the consequences to the patient of the critical incident, including any health care or treatment that is advisable; and
  • The systemic steps to avoid future incidents.


Additionally, amendments to the PHA Regulation 965 on critical incident reviews and disclosure will support hospitals with engaging the patient and family perspective during the review process, and in sharing learnings for the purposes of quality improvement efforts.

Ensuring a comprehensive review of patient safety and critical incidents is an important part of quality improvement in hospitals, and STEGH embraces the opportunity to include the patient perspective in reviews so to ensure when an incident occurs, we learn from it and no other patients are harmed by a similar occurrence in the future.

To review our Quality of Care Committee Terms of Reference, click HERE.

To review our Critical Incidence Protocol click HERE.