Visiting a Patient

Support from family and friends is an important part of the healing process.  Please remember that patients also require rest, privacy and a risk free environment by reducing the risk of infection from outside sources for a speedy recovery. Our visiting hours and Partner in Care program are design to create a supportive and healing environment.

During a patient's recovery, our healthcare professionals require the appropriate time and space to provide the best quality of care. To ensure this, STEGH asks all visitors to follow the following guidelines.

Guidelines for Visitors:

  • Please wash your hands or use the available liquid sanitizer when entering and exiting the hospital
  • Do not visit if you are ill or have been in contact with a person with a contagious illness (e.g. respiratory illness with fever, colds, chicken pox, flu)
  • Help us maintain a Scent Free environment. Please do not bring strongly scented flowers (ie Easter lilies) or use heavily scented body products (e.g. perfumes, lotion) when visiting. Flowers are not allowed in the CICU.
  • Do not bring latex balloons. Mylar foil balloons may be purchased in the Hospital Gift Shop or at a florist.
  • The Hospital is a Smoke Free Environment. Anyone wishing to smoke will be required to leave Hospital property. The property line is defined as city maintained sidewalks or beyond the tree line should there be no sidewalk. Patients requiring assistance to leave the property to smoke will require a family member to assist them.

Partner in Care

We encourage involvement of designated family and loved ones during a patient's stay. We recognize that we are partners in care with each patient and their family. A Partner in Care is a visitor designated by the patient in consultation with Hospital Staff, to support them during their stay. We believe that the presence and assistance of a Partner in Care reduces the patient’s stress and promotes healing. A Partner in Care has 24 hour visiting privileges with a special identification/access card. Speak with your nurse for an information pamphlet.

My sister received amazing care in the palliative care unit at STEGH. The staff is genuinely compassionate and helpful. They are attentive and provide care in an efficient manner. Thank you for the wonderful experience, STEGH!

— Patricia Golightly AndersenEmployee · Charlotte