In Patient Services

Mail

Any mail you receive is delivered to patients’ room daily. Outgoing mail may be left at the Nursing Station. Stamps are available at the Gift Box in the Atrium. Please make sure family and friends have the correct address: (Patient’s name and room number) St. Thomas Elgin General Hospital, 
189 Elm Street St. Thomas, Ontario, N5R 5C4

Family and friends may also email a patient. This service is for incoming e-mail only. Patients are not able to reply.

Interpreter Service

If a patient requires language translation, their Nurse can help accommodate this request. American sign language interpreters are also with advance notice.

Television & Telephones

A television is located in each lounge on the units, please do not bring your own television. The TV rental program is operated by Hospitality Network.  A portion of all revenue generated is returned to St. Thomas-Elgin General Hospital with proceeds used to purchase medical equipment and supplies .

TV/Telephone Rental Program

To order a TV for a patient's room simply dial 3136 from the bedside phone. Patient family members or friends may also call the call centre at 1-866-223-3686 from any other phone during call center hours to activate services for loved ones or family members. Call Centre hours are listed below.

Telephones are available in most patient rooms. For the comfort of the other patients, incoming calls are discouraged between 11:00pm and 7:00am.  A teletypewriter (TTY), a telecommunications device for the hearing impaired, and specialized telephones for the visually impaired are also available upon request.

Learn more about our TV and Telephone services.