STEGH CARES, and it is our vision that
your experience of our caring will be excellent! We intend to demonstrate
through our everyday behaviours and interactions with you that we value
compassion, accountability, respect, excellence and safety. Our Mission
statement asserts that your care, and support for your involvement in
decision-making about your care are our priorities.
This patient guide has been prepared with you and your loved ones in mind and
I hope that it is helpful during your time with us. Effective communication with
you and your loved ones is important to us and we know the limits of this
written guide. Please do not hesitate to ask questions of your care provider (or
manager of the patient care area) or raise any concerns you might have. This
will help us to help you.
We also seek to provide an inclusive and accessible environment that
identifies, removes and prevents barriers to inclusion and full participation
for all members of our community. Our Annual Accessibility Plan is posted on our
website for your review www.stegh.on.ca, or it is available upon request. If you
identify a barrier to access or require assistance, any member of the STEGH team
will be pleased to assist you.
I hope that the care you experience while at STEGH will be excellent!
Sincerely,
Paul Collins
President and CEO
Contents
Vision, Mission, Values and Strategic Goals (PDF)
Promoting Patient Safety
Code of Conduct
Patient Rights and Responsibilities
About Your Stay
People Involved In Your Care
Patient Safety, Privacy and Confidentiality
Information and Communication
Services
Available
When
Visiting Patients
When
You Are Going Home