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 Client Services


All patients arriving at STEGH for outpatient visits to the Pre-Admit Clinic, Diagnostic Imaging (X-ray, Mammography, Nuclear Medicine) Sleep Lab Day Clinic, Ambulatory Clinic, Cardio Respiratory Department and the Laboratory must first register at Client Services. Ultrasound patients report directly to the Ultrasound Department and do not need to report to Client Services unless the patient requires a green card. A Registration Clerk in the Emergency department registers Emergency and Inpatient visits 24 hours a day, seven days a week.

When registering, either at Client Services or in the Emergency Department, you will be asked for information such as your legal name, preferred name, address, and next of kin.  You are also required to provide your valid Ontario Health Card.  You should also bring any other insurance information you may have such as semi-private or private room accommodation coverage.

Hours

Client Services is open the following hours: 
Mon    6:30am - 5:00pm
Tues   6:30am - 6:00pm
Wed    6:30am - 5:00pm
Thurs  6:30am - 5:00pm
Fri      6:30am - 6:00pm
Sat        Noon - 5:00pm

Location

Client Services is located on the First Floor of the hospital (near the elevators). The Registration Clerk for emergency patients is located in the Emergency Department.

Contact

Manager, Client Services
Phone: (519) 631-2030  Ext: 2855
Fax: (519) 631-1083
E-mail: clientservices@stegh.on.ca