Paul Collins President & CEO

Welcome to the Accountability section of our website. On behalf of our Board of Governors, Management, Physicians and all of our staff and volunteers, let me say how committed we are to ensuring that our performance measures are as transparent to you as possible. The measures you will find here give evidence to that commitment. They include not only measures that we are required to report, but also measures of performance that we track regularly and that we think you ought to know. As we continue to build this section of our website we intend to provide most current available data that we have in a way that is understandable to you. To that end, we invite your feedback, comments and questions.

Performance Measures

• Patient Satisfaction Rate
• Wait Times
• Balanced Scorecard
• www.myhospitalcare.ca - This website reflects the Ontario Hospital Association’s (OHA) commitment to transparency and openness concerning the performance of hospitals and the health care system. The site is designed to make public information about hospitals not only accessible, but useful to prospective and recurring patients, and their families. By making this performance data more easily accessible to the public, the OHA is also helping hospitals become more accountable.

Patient Safety Indicators

• C. difficile Rates
• Hospital Standardized Mortality Ratio
• Methicillin-Resistant Staphylococcus Aureus (MRSA) Rates
• Vancomycin Resistant Enterococcus (VRE) Rates
• Hand Hygiene Compliance NEW
• Ventilator Associated Pneumonia (VAP) NEW
• Central Line Infections (CLI) NEW
• Surgical Site Infection Prevention (SSI) NEW

Ethics Program